Frequently asked questions
We are a Malaga-based company specialising in the sale of new and used mobile phones. Since our beginnings, we have continued to grow, and we always stand out for our customer satisfaction.
We sell all our items online via the website and various markets.
We sell all our items online via the website and various markets.
You can make the purchase by registering as a user or by accessing the site directly as a guest.
Accede a nuestro catálogo de productos precintados o seminuevos.
Finalise your purchase and pay by the method that suits you best.
Accede a nuestro catálogo de productos precintados o seminuevos.
Finalise your purchase and pay by the method that suits you best.
1 - Select Paga Fraccionado as your payment method at the end of your purchase.
2 - Enter your details (TIN and mobile), choose your payment plan and pay the first instalment.
3 - Enjoy your purchase! The remaining payments will be made automatically each month.
If you have any questions, just ask here.
2 - Enter your details (TIN and mobile), choose your payment plan and pay the first instalment.
3 - Enjoy your purchase! The remaining payments will be made automatically each month.
If you have any questions, just ask here.
All our products pass a guarantee check, offering 2 years guarantee. The guarantee does not cover defects caused by incorrect use of the product (broken or damaged components subjected to impact, defects and damage caused by external events, wet appliances, etc.).
The guarantee does not apply in the event of strong impact or oxidation due to exposure to water.
Opening the product by a third party (other than the reconditioner) will also invalidate the warranty.
It is important to remember that the original seal is never kept on reconditioned products. During reconditioning, the devices are opened so that tests can be carried out on the product, which is why the water resistance of the reconditioned products sold is not guaranteed.
Indicate that wear caused by normal use of the device (such as signs of use on the case, buttons ...) as well as wearing parts (battery, screens ...) In the case of batteries, the warranty is 90 days because of being a wearing part. In the case of Apple, the decline in the health of the battery is not guaranteed; because it is a part of wear and tear; however, if in the first 90 days, the battery fails, a message appears that must be repaired or similar, if it will be covered by the warranty.
Any external impact to the terminal will invalidate the warranty and will not be repaired by our technical service.
The guarantee does not apply in the event of strong impact or oxidation due to exposure to water.
Opening the product by a third party (other than the reconditioner) will also invalidate the warranty.
It is important to remember that the original seal is never kept on reconditioned products. During reconditioning, the devices are opened so that tests can be carried out on the product, which is why the water resistance of the reconditioned products sold is not guaranteed.
Indicate that wear caused by normal use of the device (such as signs of use on the case, buttons ...) as well as wearing parts (battery, screens ...) In the case of batteries, the warranty is 90 days because of being a wearing part. In the case of Apple, the decline in the health of the battery is not guaranteed; because it is a part of wear and tear; however, if in the first 90 days, the battery fails, a message appears that must be repaired or similar, if it will be covered by the warranty.
Any external impact to the terminal will invalidate the warranty and will not be repaired by our technical service.
All our orders are sent by express courier (NACEX), you will receive them in approximately 24/48 working hours from the time the product is collected from our offices.
Unfortunately, we don't have a physical shop where we deliver our products.
In order to obtain your invoice, you can request it through the following link
https://www.cosladafon.com/contacto
in the invoicing section.
At Cosladafon
, we ensure that every refurbished device meets the highest standards of quality and performance. All our devices have undergone a
comprehensive review process
, with more than 67 checkpoints
using a globally recognized software
, ensuring their perfect functionality. Additionally, some devices may include
high-quality compatible parts
, carefully selected to maintain the
reliability, durability, and optimal performance
of the device. Our commitment is to provide you with the best experience without compromising quality. For your total peace of mind, if you are not satisfied with your purchase, you have a
21-day free return
. Additionally, all our devices come with a 2-year warranty, ensuring the best solution in case of any issues. For any inquiries, you can contact us through:
https://www.cosladafon.com/contacto
If the purchased device has any functional issue, you have 21 calendar days to request its return. To proceed with the return, the device must be sent back as received, including all its accessories. To request the return, you must do so through
https://www.cosladafon.com/contacto
and you will receive a prepaid label completely free of charge to drop off the device at your nearest post office. Once the product is received, it will be evaluated and certified for return approval. If the product meets the return requirements, your refund will be processed within 24-48 hours. If it is a warranty claim, we will repair or replace it and send it back to your home with all issues resolved at no cost. However, if for any reason the product does not meet our return or warranty policy, we will inform you and return the same product to your home without repair or exchange.
If the product is received with a linked account (iCloud, Gmail, or similar), the device cannot be returned.
If the device is sent without any of its accessories, a charge of €6.99 will be deducted for each missing accessory.
If the product is received with a linked account (iCloud, Gmail, or similar), the device cannot be returned.
If the device is sent without any of its accessories, a charge of €6.99 will be deducted for each missing accessory.